Regulations for Return or Exchange of Goods
    This regulation is stipulated by the ExpatMart Online Shop according to: the Law of the People’s Republic of China on Product Quality, the Law of the People’s Republic of China on Protection of Customer Rights and Interests, the Method for Implementation of the Law of the People’s Republic of China on Protection of Customer Rights and Interests and the Provisions on Three Guarantees for Products for relevant products. If the customers require exchanging or returning the Olympic products purchased from the ExpatMart Online Shop, please execute such an alteration according to these stipulations.
1.Preparation made by the customer in advance of the return or exchange of goods
    1)Contact ExpatMart Online Shop customer service center by e-mail order@expatmart.com to inform them of the order serial number and reasons for the return or exchange of goods.
   2)Preserve the over-wrap, accessories, instruction manuals, guarantee slip, invoice, delivery slip and appendix of the product.
   3)Please wrap the goods well in a secure packaging (including padding or inlay, a packing box or a packing bag), allowing that you can re-employ the packing materials once used by the ExpatMart Online Shop, and please put enough padding or inlay so as to avoid both the clanking of articles and the scattering of smaller items when the parcel is in transit.
2.Conditions for customer to return the goods
    Within 7 days of receiving goods, the goods can be exchanged or returned because of defect. After that, the goods can not be exchanged or returned in principle.
3.Transportation fees and other charges for return of goods
    1)The customer has to take responsibility in these circumstances:
        A.Sending the goods by mail to E-shop without contacting ExpatMart Online Shop customer service center;
        B.The customers send back the goods by mail without all the accessories or with an incomplete accessory.
        C.When choosing a delivery method other than common parcel, the customer will be responsible for the extra transportation fee.
    2)The ExpatMart Online Shop shall take responsibility in these circumstances:
       If any defect occurs within 7 days of receiving the goods, E-shop shall confirm whether it conforms to the standards of returning goods.
4.Exchange or return of goods is not allowed in the following circumstances:
    1)Quality problems because of abnormal use;
    2)Preserving or exposing the products in or to an unsuitable environment;
    3)Unauthorized repair, misuse, negligence, abuse, accident, alteration and incorrect installation;
    4)Force majeure;
    5)Damage caused by the splashing of liquid or food;
    6)Normal tear and wear of products;
    7)Not contacting the ExpatMart Online Shop customer service center before the return of goods;
    8)The package or product accessories of returned goods are incomplete or damaged.
    9)Products not provided by the ExpatMart Online Shop.
    10)Because of individual computer differences, the color displayed by computers when the customers submit orders may be different from the actual color of the product, thus leading to customer dissatisfaction.
5.Other instructions:
    1)Address for returning goods: ExpatMart Online Shop Delivery Department, Room 620, Shangfang Plaza, No.27 Middle North 3rd Ring Road, Xicheng District, Beijing   Zip/Post Code: 100029.
    2)If there are special regulations for exchanging or returning goods on the ExpatMart Online Shop relevant products website, please execute according to those regulations.
    3)The regulation’s final right of interpretation belongs to Beijing Chuangyishangtong Information & Technology Development Co., Ltd.


Handling procedures for the exchange or return of goods
   1.Contact the ExpatMart Online Shop customer service center through e-mail order@expatmart.com, inform them of the order serial number and reasons for the return or exchange of goods.
   2.Following confirmation by the ExpatMart Online Shop customer service center, please send the products by standard post parcel to the ExpatMart Online Shop Delivery Department.Make sure that the appendix and accessory of the product are complete, and pack it well. Please mark the order serial number and reasons for exchanging or returning goods on the parcel.
   Address for returning goods: ExpatMart Online Shop Delivery Department, Room 620, Shangfang Plaza, No.27 Middle North 3rd Ring Road, Xicheng District, Beijing   Zip Code: 100029.
   3.After the products are returned and checked by the ExpatMart Online Shop Delivery Department, if a quality problem is confirmed, then the exchange or return of goods can be handled. For return of goods, the ExpatMart Online Shop customer service center will negotiate with customers about refund matters; for exchange of goods, the ExpatMart Online Shop delivery department will organize the products and re-send them.